Call Response Controller

6 days left

Recruiter
Brook Street
Location
Epsom, Surrey, England
Salary
£19000 per annum
Posted
04 Sep 2017
Expires
02 Oct 2017
Ref
SUT/947371
Contact
Sharon Horton
Contract Type
Permanent
Hours
Full Time

My client is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people.

Responsibilities:
" Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
" Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
" Decide on appropriate response action
" Communicate comprehensive and correct information to the agency best equipped to deal with it
" Bring an incident to a satisfactory conclusion and produce a written report
" Provide feedback and suggestions on improving the service
" Calm, methodical and dependable
" Level headed and courteous
" Able to take own initiative
" Computer and systems literate
" Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services
" Take responsibility for managing an emergency incident
" strong ability to multi-task

Hours of work, Monday to Friday 0900 to 1730

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