Operations Support Technician

Executive Recruitment Services
10 Aug 2017
16 Aug 2017
Operations Support Technician Crawley Excellent salary Do you want to join a company that has revolutionized the way airports, airlines and travel operators move passengers and baggage to their destinations as an Operations Support Technician? My client is seeking an Operations Support Technician to act as the primary contact for support and service requests that arrive from airline and airport customers and 1st line Service and Support contractors. Responsibilities of the Operations Support Technician include: Establish and maintain productive, professional relationships with key personnel in assigned customer accounts Create, maintain and publish relevant support documentation in order to assist all clients, staff and contractors in the quick resolution of their incidents and service requests and to enable users to become more self-sufficient Monitor and evaluate 3rd party service contractors, liaise with HoSS to highlight and rectify any service delivery lapses or reductions in performance levels Communicate in a clear and concise manner to allow level 1 operatives in the field and staff from other departments to remotely conduct remedial and upgrade tests and activities Devise, conduct, record and disseminate information from test scenarios made within the staging test area Skills and experience required include: Excellent written and verbal communication skills Attention to detail and ability to understand and prioritise information from various sources Understanding of SQL Understanding of airport processes This is a great opportunity to join a pioneer in innovative electronic and communication solutions. Click below to apply.

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