Travel Operations Assistant - French Speaking

Lloyd Recruitment
East Grinstead
From £22,000 to £23,000 per annum
09 Aug 2017
16 Aug 2017
Lloyd Recruitment, East Grinstead has a lovely job opportunity for a French speaking Operations Administrator to join a great Travel company based in the West Sussex area. The main purpose of the role is to coordinate the overseas locations and travel booking operations. This is a crucial role which requires the new appointee to coordinate the operational activities of the overseas locations and ferries in close collaboration with other colleagues within the travel services department. Other duties and responsibilities will include: Establishing and maintaining effective working relationships with the organisations accredited and inspected overseas locations. This includes answering their queries concerning reservations, confirmations, amendments, cancellations, special requests etc…), payments as well as supporting the Contracts Manager with the contracting and inspection of these different holiday locations Responding to all overseas customers communications and resolving customer issues whenever these occur (written and telephone) in a timely, polite and efficient manner. Assisting the Operations Manager with maintaining and updating the company’s system and operation processes and procedures for the Travel Services department. Supporting the company travel contact centre agents with answering their queries and providing training and information on travelling to overseas locations. Loading and updating product information onto the web content management system. This also includes editing and updating information on overseas destinations and sites, photos, videos and customer reviews. Planning and organising educational trips to enhance the office team’s product knowledge of the overseas locations (new and existing) Assisting the team with editing and updating the holiday brochures and guides. This also includes providing training and briefings to the contact centre agents on overseas sites and destinations. Liaising with the Emergency Services team to record new bookings as well as cancelled booking for customers that are unable to go Overseeing online customer feedback and site reviews with an aim to utilise this information effectively to enhance customer satisfaction and site reputation. Logging, maintaining and monitoring health and safety data Representing the company at events such as exhibitions and overseas site conferences. Ensuring that all Travel Service communication material used in the contracting process (brochures, literature, websites etc.) conforms to a consistent and mutual supportive corporate design & in-house-style - promoting a professional, fresh and distinctive brand image and corporate identity. Skills and experience required for the role: Fluent in French and English. Additional European languages a bonus. Passion for travel and for working in the travel industry Previous administration experience Strong people skills – friendly and a team player. Excellent verbal and written communication skills but also with strong numeric ability Drive and motivation - ambitious, dynamic, passionate and driven – eager to progress and move things forward Experience in dealing with customers and suppliers in a variety of situations. Unfortunately, due to the high volume of applications, we are only able to contact short-listed candidates This job was originally posted as